Hawaii Wellbeing, LLC (a.k.a. Oahu Noni) is a family owned and operated company on the island of Oahu, Hawaii. To provide high and premium quality products, we carefully select and pack our products with care. We work hard to provide our products at a lowest price possible to our customers. Our first priority is the customer satisfaction.
We try our best to ensure that our products maintain a high quality standard. However, we understand that things can happen during the transit. For any reason, if you are not satisfied with our product upon receipt, please let us know and we will make it right. We offer our product guarantee policy for both domestic and international customers. The customer satisfaction is a high priority and we will ensure our customers are happy with our products. Please contact us at: Hawaii.Wellbeing.LLC@gmail.com.
Our return policy is simple. Just email us with a photo of the product you received along with the invoice or payment number. Upon verification, we will send you a return code via email. Please print out the email and include it in your return box along with the product. Upon receipt, we will email you the estimated refund date. Unfortunately, we cannot refund your shipping cost.
For domestic returns (USA), please return the product within 30 days of purchase. The return request beyond 30 days from the purchase date may not be accepted but we will review the situation on case-by-case basis. For international returns, please return within 45 days from the purchase date. The return request beyond 45 days from the purchase date will not be accepted regardless of the reason.
All returns require a return code. Without that, we are unable to process the returns. Also, the return shipping cost is the customer's responsibility. To ensure that the returning product maintains its original condition (as the product photo taken), we require all returning items to be fully insured to its purchase price for potential damages during shipping.
If you have additional questions or concerns about our return policy, please feel free to contact us at: Hawaii.Wellbeing.LLC@gmail.com.
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